Jessica and Matthew deserved 10 stars. They were professional, on-time and way, way under budget.
Not to mention just plain nice. Matthew, the hybrid repairman, met me at the dealership. I paid Toyota my diagnostic fee and drove the car down the road to a parking lot. About 50 minutes later Matthew had my old hybrid battery swapped out for a freshly rebuilt one. The lights on the dashboard went off. And my faithful Prius was up and running. Matthew let me hang around as he completed the work, showing me the basics of the repair. I watched his every move, and he didn’t misplace a bolt or forget a washer. My 2006 Prius was back and better than ever.